SHipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Last updated October 21, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://pivotpropartners.com/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

1.     Shipping Coverage and Rates

We currently ship within the United States and Canada. Shipping fees are calculated based on the weight, dimensions, and destination of the order are displayed at checkout.

2.     Processing Time

Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. We strive to ensure all orders are shipped promptly.

3.     Shipping Methods and Estimated Delivery

We offer standards and expedited shipping options. Estimated delivery times are provided at checkout, but please note that delivery times are only estimates and may vary due to factors outside our control.

4.     Tracking Orders

Once your order has shipped, you will receive an email with tracking information to monitor the delivery status.

5.     Missing or Delayed Shipments

If your order is delayed or missing, please reach out to our customer support team for assistance. We will work with the shipping provider to resolve the issue as quickly as possible.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://pivotpropartners.com/returns.